The Best Free Online Tools to Help Startups Manage their Customers

Every business’s goal is to gain customers, maintain good relationships with them, and build brand loyalty. Still, these things are easier to say than do and is what companies face on a regular basis. This is where online tools and free management systems become the best buddies of business owners or sales staff.

With the vast need for keeping customers, several companies have created helpful business tools. These software systems let you record buyers’ information and purchase status. Some even have additional functions like chat features, checklists, and inventory spaces. All these other amazing features may come in a bundle or single package depending on budget, of course. Still, it’s a good reference to know the options that are money-wise.

So to give you a head start and save up on the research, here are some of the best and free work tools you can try out:

Hubspot CRM

This CRM software is rightful to be the first mention on this list. It is effortless to use and removes all the technical knowledge required from users. With its clean layout, you can quickly see who are the sales agents that won deals or not. You can also merge your emails and even create direct email templates to your list of customer contacts. If at one point you are already an expert with Hubspot, worry not for the software has added features. Explore all the different functions with this simple and reliable CRM tool.

JustReachOut.io

Being able to do PR for your own business is an efficient way of getting the message out there. But one of the things that can hinder this is the budgeting. Good thing JustReachOut.io is available around the corner. This tool leads you right to the writers, press people, online sites that you can reach out to for media presence, all without the hit on your buck. It even has a direct email platform where you can quickly draft that email for press and send it. Now that’s contacting press in a jiffy!

Zendesk

To keep a steady relationship with your customers, every concern must be adequately addressed. If you wish to set up a proper customer service platform, Zendesk is just around the corner. This customer management tool assists businesses to set up a ticketing system. It also has a customizable dashboard and tagging option that allows you to maximize your reports. Build up a better customer support with Zendesk’s helpful features.

SurveyMonkey

Most of the time you need to know what your customers are thinking. It is also important to gain their feedback for improvement. With SurveyMonkey, you will be able to build survey forms that can benefit your business. Create an online form quickly with its easy-to-use platform and get statistics for the feedback. Never miss out what the customer wants to say.

Moosend

Once you’ve started gaining customers and recording their contacts, it’s best to keep in touch once in a while. Send them marketing offers, ask them how did the product go. Communicate actively by using Moosend’s email marketing tool. Create impressive email templates, add your enticing offer, and let your customers click that action button. All these and more are yours to try with Moosend.

I now have the tools. What’s next?

Now we’ve already laid out the top five free business tools that every company can try out. The decision-making process might take some time though if you wish to try out all options. Still, this is the best way to make sure you end up with the right process tool. Just make sure once you have chosen, you remember to do the right things when using these systems. Some of these are the following:

  • Putting enough customer details for follow up on your CRM tool.
  • Recording the proper social media trackers with social software.
  • Adding proper email signatures to your email marketing campaigns.
  • Organizing the tasks and deals to ensure proper sales reports.
  • Check the report charts and give credit to the right employees.

Remember that the primary goal of having a software is to see how your customer relationships are growing. It’s best not to forget to also check on the growth of your business and what might be missing. With the right work tool, you can quickly see where you’re headed or what needs to be changed. This is even a better avenue for you to connect not just with customers, but with your team too. So get back on your seat now and start trying out the best tool for your needs. Who knows, you might just end up with the right software in the next minutes, right?

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