Comments on: HostGator Live Support Review

By: Myron

Myron — Fri, 20 Jun 2008 00:45:15 +0000

This is why you should run your own vps or server. Take the hosting company out of the equation. I run a server with Server Intellect and never have to worry if my websites are going to be shut down because someone if hogging the resources of the CPU. I can also run any software including beta and never have to hear my host say “we cant install this because it will effect other customers”

By: Xfep Podcast: Episode 14 - eXtra For Every Publisher

Xfep Podcast: Episode 14 - eXtra For Every Publisher — Thu, 24 Apr 2008 00:08:00 +0000

[...] HostGator’s Online Support Review [...]

By: Hosting: Dragging Down Profits so Consolidating - eXtra For Every Publisher

Hosting: Dragging Down Profits so Consolidating - eXtra For Every Publisher — Sun, 20 Apr 2008 23:44:56 +0000

[...] I have nothing but happy words for the service that they have provided me (see my recent post on Host Gator’s support), I am starting to hit a wall due to the popularity of this and other sites that I run on their [...]

By: James Mann

James Mann — Fri, 18 Apr 2008 14:36:54 +0000

I use HostGator as one of my hosting accounts and haven’t got a single negative thing to say about them.

The only time I needed to use their live support was to move a domain from a crappy hosting account to HostGator. The support was great.

By: Steven Snell

Steven Snell — Thu, 17 Apr 2008 01:03:33 +0000

No, it wasn’t cached. I know a big part of the situation was my fault. The first time I hit the front page of Digg is wasn’t planned, but the site held up well so I thought I was fine. I actually even called Host Gator that day and asked if I should upgrade services to ensure that the site wouldn’t go down. They set it was fine and there was no need to upgrade. That’s what bothered me. I don’t know if they moved my site or what, but it was inaccessible for what they said was going to be 3 days.

I think every host is up and down. I switched to Media Temple because so many people raved about them. Now recently I’ve read a bunch of negative stuff about them (my experience has been mixed, but pretty good).

By: David

David — Thu, 17 Apr 2008 00:56:23 +0000

Steven – that’s really weird. I’ve had no issues with Digg, but I’ve never experienced the FULL effect. Did you have caching set up properly as I know without it, you can create some wonderful issues for the hosting provider.

Though it sounds to me like they moved you from one server to another after you brought down a high quality server, they pushed your site to a less populated, older one so if it happened again, it wouldn’t effect many others, thus also ruining your service quality.

I know of some hosts that have done that before, actually, I had a blog moved to its own dedicated box (Not on HostGator, and I wasn’t told this of course until I actually asked a support agent about something else) and the box they put me on was over three years old, and was basically a piece of junk. They said they did it to make sure they were able to meat their service level agreements for other people.

So yeah… There are so many factors that go into hosting, but thus far, I’ve only had good experiences in support with HostGator.

By: Steven Snell

Steven Snell — Thu, 17 Apr 2008 00:47:27 +0000

I used Host Gator for about 6 months and was very happy with no problems until one day when I hit the Digg front page. I had survived 2 other front page visits with them so I thought I was safe, but the blog went crumbling down (which you would expect from $10 a month hosting). I could understand that it went down, but from that point on their service was horrible. They acted like I was a criminal for taking their server down and they said there was no way the site would be up withing 3 days, even if I upgraded to a $70 a month dedicated server. So I had no choice but change hosts that day. It’s a shame because it was only one bad experience out of the time I was with them. I still recommend them to friends and clients that have no intention of ever targeting Digg or going after large bursts of traffic. The pricing and features are great.

By: PD Marketing

PD Marketing — Wed, 16 Apr 2008 23:27:52 +0000

I am going to take a look at Host gator. I hope it works better than What I have…

By: Jonny Hardwick

Jonny Hardwick — Wed, 16 Apr 2008 22:30:40 +0000

I also use HostGator for my blog, in fact all of my sites. In my opinion they are the best Web Hosts out there due to their incredible customer service and very reasonable prices. Their mission statement is “We eat up all the competition” and I can definitly say that they live up to their name.

Jonny Hardwick