Mosso: Amazing Support and Outreach

So, I recently wrote a post on this blog complaining about the issue with Mosso hosting, and how frustrating it was, and within twenty-four hours of publishing that article, I was contacted by Mosso. They genuinely wanted to help me fix the problem I was having, despite the fact that I wasn’t the primary account holder.

Jeremy and Robert were both amazing at keeping e-mail communication open. Robert even took time out of his day to talk to me over the phone in hopes of resolving this all as quickly as possible.

Robert was both knowledgeable and funny. I could hear him trying to do everything he could to figure out how he could optimize the site on his end so that I would have a better experience.

Even better, he explained some of the basic elements of their architecture, as well as opening up with minor issues that they had been experiencing, which showed to me that he was well-informed, and that they were attempting to not only be proactive, but not fall into the PEBKAC experience that I have received from other hosting companies. You know the ones, where you call in and it is all your fault. “Why did you install WordPress? Are you using plugins? Did you edit a file? Must be your fault!” I hate those types of hosting companies, and I have to admit, I was very defensive in e-mail communication because I didn’t want them to treat me with the same type of handholding that some of their customers might need.

I don’t think I can communicate in writing how absolutely impressed I am with Mosso right now. Their immediate communication with me, their brand awareness online, and their constant assistance in trying to quickly and easily resolve this problem for me immediately turns around any negative feelings I had about them, and makes me ten times more likely to recommend them in the future.

+1 to Mosso

3 thoughts on “Mosso: Amazing Support and Outreach

  1. Lachy G

    Great story and all, but should a blog post criticizing them really be what it should take to get there attention? Imagine you were a smaller blog, the post would never even be seen!

  2. David Peralty Post author

    I don’t think the size of my blog had anything to do with it. I assume they are tracking the term Mosso in various ways to see what people are saying about them. I didn’t mention which site was using Mosso, and they could easily and quickly tell it wasn’t this one, so I don’t think you are correct in your assumption.

  3. Lachy G

    Ok, size out of the way. But should criticizm be the driving force behind it? Shouldn’t the support system be just fine? I just think that a post about the shouldn’t be what wakes them up.

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