Ustream.tv Audio Issue Fixed and a Suggestion

So, I was having some serious issues with Ustream.tv recently, and it didn’t look like anyone could help me out. It took a while for the Ustream.tv live support to realize I am not an idiot and the problem wasn’t between the keyboard and chair. We narrowed it down slowly to their client system. Why would neither computer be able to record audio, despite using different browsers, different flash versions, different microphones, on computers with different operating systems?

The answer was one of those moments where you slap yourself in the head. There is an audio quality slider. I assumed it didn’t do anything but improve or decrease the audio quality, but when I moved the slider to its maximum, suddenly, my audio was getting through. As I slowly moved it down, it continued to work until I got to around 13kHz, where it just stopped.

I was never able to find out why the audio slider was responsible for the problem, and frankly, I don’t care. I am just happy to be able to record audio with my videos on Ustream.tv once again.

So next time I have a live session, hopefully more of you will show up, and I will have working audio next time. I really love the Ustream.tv platform, and having tried some of their competitors, I am ready to say that Ustream.tv is the best and despite the issue I had, it was worth figuring out so that I didn’t have to deal with the quality issues and user interface issues that other services have.

Sidenote Suggestion

So, if you work at Ustream.tv and are reading this, I have a suggestion for the company. Jonathan Snook and I realized that while video is great, being a talking head isn’t always what I want to be in front of a large audience. I know there is an easy way to just broadcast audio, but it would be nice if it offered MP3 downloads of all shows. That way people could subscribe to the audio portion of my video streams, if they don’t want to watch me talk.

If you could make it so people could download MP3’s from the videos, be they recording video and audio or just audio, I would really appreciate it, as your sound quality is so much better than most of the other services out there today, and you would quickly become one of the biggest one to many audio broadcasting services out there.

2 thoughts on “Ustream.tv Audio Issue Fixed and a Suggestion

  1. ustreamtech

    Sorry to hear about your initial problems with Ustream but as the premier Live Video service, in my humble opinion, we always strive to make the user experience as clean as possible.
    The audio problems at the low sampling rates seems to be primarily a Mac issue (at least PC people haven’t yet reported this particular problem) but it isnt limited to Mac’s to have rpoblems, some of the latest Dells for example if you have a momentary disconnection of your external audio feed it auto reverts to the internal mic, especially troublesome if you arent aware of it and the internal mic volume is muted or down!!
    Along that vein the tricks, tips and techniques in using Ustream will solve every one of your problems so feel free to contact us in the manner that best suits you or your veiwers. Beside email you may also post in the forums or stop in with one of our live community channels
    http://www.ustream.tv/channel/ustream-users-community-forum or http://tinyurl.com/2zadfd
    or http://www.ustream.tv/channel/aeiz
    or http://www.ustream.tv/channel/fireman17-tv

    Hints:
    Better Shows..http://ustream.tv/professional-show
    Speed Tests.. http://www.speakeasy.net/speedtest.
    Ustream Help..http://ustream.tv/helpcenter/helpcenter
    Diagnostics for Ustream,,http://www.ustream.tv/streamtest/

  2. David

    Don’t get me wrong Mr. Ustreamtech, I am very happy that things got sorted out and that the issue was something small and simple. It would have been nice to have figured it out sooner, but the live support channels were wonderful at helping me diagnose what the problem could be, and I had the issue on both my Vista machine and OS X Leopard laptop.

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